Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and this Refund Policy has been designed to clearly outline the conditions under which refunds, exchanges, and cancellations are handled. Please read this policy carefully before placing your order.

This policy applies to all orders placed through our website at wingsnob-eat.rest, by phone, or through any authorized third-party delivery platforms affiliated with Wing Snob. By placing an order with us, you agree to the terms set forth in this Refund Policy.

1. Eligibility Conditions for Refunds

Wing Snob will consider a refund request under the following circumstances:

• Incorrect Order: You received items that do not match what was ordered (e.g., wrong flavors, wrong quantity, wrong sides).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food delivered or provided was in an unsatisfactory condition, including being undercooked, spoiled, or significantly different from what was described on our menu.
• Significant Delay: Your order experienced an unreasonable delay that was not communicated in advance and resulted in the food being inedible or unacceptable upon arrival.
• Allergic Reaction Due to Mislabeling: If you experienced an adverse reaction due to allergen information being incorrectly listed or communicated by Wing Snob.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.

Refunds are evaluated on a case-by-case basis. Wing Snob reserves the right to request supporting documentation, such as photographs of the food or a description of the issue, before processing any refund.

2. Timeframes for Refund Requests

To be considered for a refund, you must contact Wing Snob within the following timeframes:

Requests submitted outside these timeframes may not be honored. We strongly encourage customers to inspect their orders promptly upon receipt and contact us immediately if any issues are identified.

3. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Orders that have been fully consumed or substantially eaten prior to a complaint being made.
• Customized items that were prepared exactly as requested by the customer (e.g., specific sauce combinations, spice levels).
• Promotional or discounted items purchased as part of a limited-time deal, unless a qualifying issue as described in Section 1 applies.
• Delivery fees charged by third-party platforms (e.g., DoorDash, Uber Eats, Grubhub) — these are governed by the respective platform's refund policy.
• Tips or gratuities paid during checkout.
• Gift cards or promotional credits once they have been applied to an order.
• Orders where the customer provided an incorrect delivery address and the food was delivered to that address.
• Dissatisfaction based on personal taste, spice tolerance, or preference changes made after an order is confirmed.

4. How to Request a Refund (Step-by-Step)

To initiate a refund request with Wing Snob, please follow these steps:

1. Step 1 – Gather Your Information: Before reaching out, have the following ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • The date and time the order was placed and received
   • A clear description of the issue
   • Photographs of the food (if applicable) — especially for quality or incorrect item claims
2. Step 2 – Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: wingsnob-eat.rest (via the Contact page)
3. Step 3 – Submit Your Claim: In your message, include all relevant details listed in Step 1. The more information you provide, the faster we can resolve your issue.
4. Step 4 – Await Confirmation: Our customer support team will acknowledge your request within 1–2 business days. We may follow up with additional questions or ask for further documentation.
5. Step 5 – Resolution: Once your request has been reviewed and approved, we will notify you of the resolution — whether it is a full refund, partial refund, store credit, or replacement order. See Section 5 for processing times.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on your payment method:

Please note that Wing Snob initiates refunds on our end promptly upon approval, but the time it takes for the funds to appear in your account is determined by your financial institution and is beyond our control. If you have not received your refund within the stated timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.

6. Partial Refunds

In some cases, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply when:

• Only a portion of the order was affected by the issue (e.g., one item was missing or incorrect out of a larger order).
• The customer partially consumed the food before identifying a quality concern.
• The issue was partially caused by the customer (e.g., incorrect customization instructions were provided).
• A promotional discount was applied to the original order — the refund amount will reflect the discounted price paid, not the full menu price.
• Delivery fees or taxes paid are excluded from a food-related refund (as those services were still rendered).

When a partial refund is issued, Wing Snob will communicate the refund amount and the reasoning clearly to the customer before processing.

7. Exchange Policy

Wing Snob offers order replacements (exchanges) in lieu of refunds in certain situations, subject to the following conditions:

• Incorrect Items: If you received the wrong item, we will offer to remake and deliver or have ready for pickup the correct item at no additional cost, provided the request is made within 2 hours of receiving the order.
• Quality Issues: If the food quality does not meet our standards, we may offer to replace the item(s) rather than issue a monetary refund. Customers may choose between a replacement or a refund at our discretion based on the nature of the complaint.
• Availability: Replacement items are subject to availability. If a specific item is no longer available at the time of the exchange, we will offer an equivalent item or a refund.

Exchanges are not available for items that were correctly made as ordered but are being returned due to a change of mind or personal taste preference.

8. Cancellation Policy

Wing Snob processes and prepares orders quickly to ensure freshness. Therefore, our cancellation policy is as follows:

8.1 Orders Placed Directly with Wing Snob

• Before Preparation Begins: If you contact us to cancel an order before our kitchen staff has begun preparing it, we will cancel the order and issue a full refund.
• After Preparation Has Begun: Once food preparation has started, cancellations are generally not accepted, and refunds will not be issued for the prepared items.
• After Pickup or Delivery: Orders cannot be cancelled after the food has been picked up or delivered.

8.2 Orders Placed Through Third-Party Platforms

If your order was placed through a third-party delivery service (such as DoorDash, Uber Eats, or Grubhub), cancellation must be handled directly through that platform. Wing Snob is not responsible for cancellations, refunds, or disputes arising from third-party platform orders. Please refer to the cancellation policy of the specific platform used.

8.3 Catering or Large Group Orders

For catering or bulk orders (typically 10 or more people), cancellations must be made at least 48 hours in advance to receive a full refund. Cancellations made within 24–48 hours of the scheduled order may receive a partial refund. Cancellations made less than 24 hours in advance will not be eligible for a refund, as ingredients and staffing will have already been committed.

9. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and efficiently. If you are not satisfied with the outcome of a refund request, you may escalate the matter through the following process:

9.1 Internal Escalation

If your initial refund request was denied or you believe the resolution offered was inadequate, you may request to have your case escalated to a senior customer service representative or manager. To do so, reply to the original email correspondence or send a new email to [email protected] with the subject line "Refund Escalation – [Your Order Number]."

9.2 Chargeback Rights

Under applicable United States federal and state consumer protection laws, including protections enforced by the Federal Trade Commission (FTC) under the FTC Act, you may have the right to dispute a charge with your credit card issuer or bank if you believe you were unfairly charged. We encourage customers to attempt to resolve disputes directly with Wing Snob before initiating a chargeback, as chargebacks can be a lengthy process for both parties.

9.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your State Attorney General's Office — for state-level consumer protection enforcement
• Better Business Bureau (BBB): www.bbb.org

9.4 Governing Law

This Refund Policy is governed by the laws of the United States and the applicable laws of the state in which Wing Snob operates. Any disputes not resolved through the internal escalation process may be subject to binding arbitration or resolved in a court of competent jurisdiction, as outlined in Wing Snob's Terms of Service.

10. Fraud Prevention

Wing Snob takes fraudulent refund claims seriously. We reserve the right to deny refund requests if we have reasonable grounds to believe that a claim is fraudulent, exaggerated, or submitted in bad faith. Repeated or abusive refund requests may result in account suspension or the refusal of future orders.

We use order tracking, timestamps, and photographic evidence to verify claims. All refund decisions made by Wing Snob management are final after the internal escalation process has been completed.

11. Changes to This Refund Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnob-eat.rest. The "Last Updated" date at the top of this page will reflect when changes were made. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or concerns, please reach out to Wing Snob using the contact details below. Our team is committed to responding to all inquiries promptly and professionally.

When contacting us, please include your order number, the date of your order, and a description of your concern to help us assist you as efficiently as possible. Our customer support team is available during regular business hours and strives to respond to all inquiries within 1–2 business days.