Privacy Policy

Effective Date: May 17, 2026  |  Last Updated: May 17, 2026

1. Introduction and Our Commitment to Privacy

Welcome to Wing Snob. We are a food service business operating in the United States, and we take your privacy seriously. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

At Wing Snob, we understand that when you share personal information with us — whether to place a food order, sign up for promotions, or simply browse our menu — you are placing trust in us. We are committed to honoring that trust by being transparent about what data we collect, why we collect it, how we use it, and how we protect it.

By accessing or using our website at wingsnob-eat.rest, placing an order, subscribing to our newsletter, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of our website and services.

This policy applies to all users of our website, mobile-optimized pages, and any related digital touchpoints operated by Wing Snob. It covers personal data collected both online and, where applicable, offline in connection with our food services.

2. About Us — Contact Information

The data controller responsible for your personal information is Wing Snob. You can reach us using the following contact details:

For all privacy-related inquiries, requests, or complaints, please contact us directly at [email protected]. We are committed to responding to all privacy-related communications within a reasonable timeframe, typically within 30 days of receipt.

3. Information We Collect

We collect various categories of personal information depending on how you interact with Wing Snob. Below is a detailed breakdown of the types of data we may collect:

3.1 Personal Identification Information

When you place an order, create an account, or contact us, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered account holders)

3.2 Order and Transaction Data

When you place a food order through our website, we collect transaction-related information, such as:

• Items ordered and order history
• Payment information (credit/debit card numbers, billing address — note: full payment card details are processed securely by our third-party payment processors and are not stored directly by Wing Snob)
• Order preferences, dietary notes, and special instructions
• Delivery time and address details
• Transaction amounts and receipts

3.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain usage data about how you interact with our platform:

• Pages visited and content viewed
• Time and duration of visits
• Clicks, scrolling behavior, and navigation paths
• Referral URLs (the website that directed you to ours)
• Search queries made within our website
• Items added to cart, wishlist, or favorites

3.4 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our website, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Device identifiers
• Time zone settings and language preferences
• Internet service provider (ISP)

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. This data helps us improve user experience, deliver personalized content, and analyze website performance. For detailed information about our use of cookies, please refer to Section 9 of this policy.

3.6 Communications Data

When you contact us via email, our contact form, or any other channel, we collect:

• The content of your messages and inquiries
• Feedback, reviews, and ratings you submit
• Complaints or support requests
• Records of email correspondence

3.7 Marketing Preferences

If you opt into our marketing communications, we collect your preferences regarding promotional offers, email newsletters, SMS notifications, and special deals related to our food services at Wing Snob.

3.8 Information from Third Parties

We may receive information about you from third-party platforms such as delivery aggregators, social media platforms (if you interact with our social media pages or use social login), and advertising partners. This information may include demographic details, interest categories, and behavioral data used to improve our marketing targeting.

4. How We Use Your Information

Wing Snob uses the personal information we collect for a variety of legitimate business purposes. We rely on the following legal bases to process your data: the performance of a contract, our legitimate business interests, compliance with legal obligations, and — where required — your explicit consent.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Communicating with you about your order status, delivery updates, and confirmations
• Managing your account and preferences
• Processing payments and issuing refunds where applicable
• Coordinating delivery logistics

4.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Resolving disputes related to orders or billing
• Providing technical support for our website

4.3 Website Analytics and Performance Improvement

• Analyzing website traffic and user behavior to improve navigation and user experience
• Monitoring website performance, identifying bugs, and resolving technical issues
• Conducting A/B testing and usability research to enhance our digital ordering platform
• Understanding which menu items and promotions perform best

4.4 Marketing and Promotional Communications

• Sending you promotional offers, new menu announcements, seasonal deals, and loyalty program updates (only where you have opted in or where permitted by law)
• Personalizing the content and offers you see based on your order history and preferences
• Running targeted advertising campaigns on social media and search platforms
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4.6 Business Operations

• Internal record-keeping and financial reporting
• Staff training and quality assurance purposes
• Evaluating and improving our menu offerings based on customer preferences
• Planning and managing our business growth and operations

5. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties. However, we do share certain data with trusted third-party partners and service providers in order to operate our business effectively and deliver our services to you. All third parties with whom we share your data are contractually obligated to protect your information and use it only for the specified purposes.

5.1 Service Providers and Vendors

We share personal information with third-party service providers who assist us in running our business, including:

• Payment processors (e.g., Stripe, Square, or similar platforms) who handle secure payment transactions
• Delivery and logistics partners who fulfill your food orders
• Email and SMS marketing platforms used to send promotional communications
• Website hosting and cloud infrastructure providers
• Analytics providers (e.g., Google Analytics) who help us understand website usage
• Customer support software providers
• Order management system vendors

5.2 Advertising and Marketing Partners

We may share limited data (such as device identifiers, hashed email addresses, and behavioral data) with advertising platforms including Google Ads, Meta (Facebook and Instagram), and similar networks to display targeted advertisements about Wing Snob's offerings. You have the right to opt out of such sharing where applicable under the CCPA/CPRA.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement authorities, courts, or regulatory bodies when required to do so by law, legal process, or government order. We may also disclose data to protect the rights, safety, and property of Wing Snob and its customers.

5.4 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal information may be transferred to the acquiring entity as part of such a transaction. We will notify you of any such change via email or a prominent notice on our website prior to the transfer taking effect.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. Such data is not considered personal information under applicable law.

6. Data Security

Wing Snob takes the security of your personal information extremely seriously. We implement a comprehensive range of technical, administrative, and organizational security measures to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Encrypted storage: Sensitive data stored on our servers is protected using encryption at rest.
• Secure payment processing: Payment card information is processed through PCI DSS-compliant payment processors. We do not store full credit card numbers on our servers.
• Access controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and intrusion detection: We use firewalls and monitoring systems to detect and prevent unauthorized access attempts.

6.2 Organizational Safeguards

• Employee training on data privacy and security best practices
• Internal data handling policies and procedures
• Regular reviews of our security practices and third-party vendor agreements
• Incident response procedures for data breaches

6.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, Wing Snob will notify affected individuals in accordance with applicable U.S. state data breach notification laws, which may require notification within a specific timeframe (typically 30 to 72 hours for applicable jurisdictions). We will provide notice via email and/or a prominent notice on our website, including information about what happened, what data was affected, and steps you can take to protect yourself.

Please note that no method of data transmission over the internet or electronic storage is 100% secure. While we take every reasonable precaution, we cannot guarantee the absolute security of your information.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. Wing Snob respects and honors these rights to the fullest extent required by law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about what personal data we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain data by law or to complete a transaction).
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising purposes. Wing Snob does not sell personal information in the traditional sense, but to the extent that our advertising partnerships constitute "sharing" under CPRA, you may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide you with our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will continue to receive the same quality of service regardless of whether you exercise your rights under CCPA/CPRA.

7.2 General Rights for All U.S. Users

Regardless of your state of residence, Wing Snob offers the following rights to all users:

• Access and Correction: You may access and update your personal information at any time through your account settings or by contacting us directly.
• Deletion: You may request deletion of your personal data, subject to legal and operational retention requirements.
• Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by using the unsubscribe link in any email or by contacting us at [email protected].
• Data Portability: You may request a copy of your personal information in a commonly used, machine-readable format.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a written request to us using the following contact details:

We will verify your identity before processing your request to ensure the security of your personal information. We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you within the initial 45-day period. We will not charge a fee for processing your request unless the request is manifestly unfounded or excessive.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and must verify their own identity when submitting the request.

8. Data Retention

Wing Snob retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

When personal data is no longer required, we will securely delete, destroy, or anonymize it in accordance with our internal data disposal procedures.

9. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant marketing content. A cookie is a small text file stored on your device by your web browser when you visit a website.

9.1 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for our website to function properly. They enable core features such as shopping cart functionality, login sessions, and secure transactions. You cannot opt out of these cookies as they are essential to service delivery.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and any error messages encountered. We use tools such as Google Analytics for this purpose. The data collected is aggregated and anonymous.
• Functional Cookies: These cookies allow us to remember your preferences (such as your preferred language or location) and provide enhanced, personalized features.
• Marketing and Targeting Cookies: These cookies track your browsing habits across websites to deliver relevant advertisements about Wing Snob on third-party platforms such as Google and Meta. They are placed by our advertising partners.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the cookies we use and how to manage them, please refer to our dedicated Cookie Policy available on our website at wingsnob-eat.rest.

To opt out of Google Analytics tracking, you may use the Google Analytics Opt-Out Browser Add-on.

10. Children's Privacy

Our website and food ordering services are intended for use by individuals who are 18 years of age or older. Wing Snob does not knowingly collect, process, or store personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA) and, where applicable, the age of majority requirements under applicable state law.

If we discover that we have inadvertently collected personal information from a child under 13 years of age without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will act promptly to address the issue.

By using our website and services, you represent and warrant that you are at least 18 years of age. Users between the ages of 13 and 17 may use our services only with the involvement, supervision, and consent of a parent or legal guardian.

11. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, in some cases, data may be transferred to and processed by third-party service providers located outside the United States.

When such international transfers occur, Wing Snob takes steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable U.S. privacy laws and international data protection standards. These safeguards may include:

• Standard contractual clauses or data processing agreements with third-party vendors
• Transfers to countries that have been determined to provide adequate levels of data protection
• Reliance on vendor compliance with applicable privacy frameworks

If you are located outside the United States and access our website or services, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and where our central database is operated. By using our services, you consent to this transfer.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as delivery apps or review platforms). Wing Snob is not responsible for the privacy practices or the content of those external sites. This Privacy Policy applies solely to data collected through our website and services at wingsnob-eat.rest.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Wing Snob cannot control how third-party websites collect, use, or share your personal data.

13. Do Not Track (DNT) Signals

Some web browsers and mobile devices transmit "Do Not Track" (DNT) signals. Currently, there is no industry-wide standard for recognizing or honoring DNT signals, and our website does not currently alter its data collection practices in response to DNT browser signals. We will continue to monitor developments in DNT standards and update our practices accordingly.

14. Changes to This Privacy Policy

Wing Snob reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at wingsnob-eat.rest
• Send a notification email to registered users where the changes are significant
• In some cases, seek your explicit consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes have been posted constitutes your acceptance of the revised Privacy Policy.

15. Filing a Complaint

If you believe that Wing Snob has not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority.

15.1 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CCPA/CPRA:

15.2 Federal Complaints

For consumer protection concerns at the federal level, you may contact the Federal Trade Commission (FTC):

15.3 State-Specific Regulators

Depending on your state of residence, additional consumer protection agencies or attorney general offices may have jurisdiction over privacy complaints. We encourage you to research the appropriate regulatory body in your state if you wish to file a formal complaint.

Before filing a complaint with a regulatory authority, we strongly encourage you to contact us first at [email protected] so that we have the opportunity to address your concerns directly. We are committed to resolving all privacy-related issues promptly and fairly.

16. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

When submitting a privacy inquiry, please include your full name, contact information, and a clear description of your request or concern to help us respond as efficiently as possible. We will acknowledge receipt of your request within 5 business days and provide a substantive response within 30 to 45 days, in accordance with applicable law.

This Privacy Policy was last reviewed and approved on May 17, 2026, and is effective as of that date.